Shipping Policy

Last Updated: June 27, 2026

Thank you for shopping with Ventoscent.

We are committed to providing a reliable shipping experience for every customer. Our perfumes, car fragrances, diffusers, fragrance accessories, and other products are carefully prepared and inspected before shipment whenever applicable.

Please read the following Shipping Policy before placing an order.

Order Processing

All orders are processed after payment has been successfully authorized.

Processing Time: 1–3 Business Days

Personalized, made-to-order, or bulk orders may require additional preparation time.

Orders are processed Monday through Friday, excluding U.S. federal holidays.

Once your order has been shipped, you will receive a confirmation email with tracking information when available.

Shipping Destinations

We currently ship throughout the United States and to selected international destinations.

If your country is unavailable during checkout, please contact our customer support team before placing your order.

Estimated Delivery Times

Estimated delivery times begin after order processing has been completed.

Delivery times are estimates only and may vary depending on carrier operations, customs processing, weather conditions, destination, or peak holiday seasons.

Estimated delivery times do not constitute a guaranteed delivery date unless expressly stated otherwise.

Shipping Rates

Shipping costs are calculated automatically during checkout based on factors that may include:

• Shipping destination.
• Package weight.
• Package dimensions.
• Selected shipping method.
• Available shipping promotions.

Free shipping promotions may be available during selected campaigns.

Any applicable shipping charges will be displayed during checkout before the order is completed.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information when available.

Tracking updates may require 24–48 hours before becoming available through the shipping carrier.

Once tracking information has been provided, customers may also use the carrier’s tracking system to monitor shipment progress.

Personalized & Custom Products

Some Ventoscent products may be personalized or prepared according to customer specifications.

Additional preparation time may apply to:

• Personalized car fresheners.
• Custom photo fragrance products.
• Custom name fragrance accessories.
• Personalized diffusers.
• Custom gift products.
• Bulk orders.
• Special-order fragrance products.

For event orders or personalized gifts, we recommend placing your order well in advance of the required date.

Fragrance Products & Shipping

Certain fragrance products may be subject to carrier, transportation, packaging, or destination-specific restrictions.

Shipping availability may vary depending on the product, destination, carrier requirements, and applicable laws or regulations.

If a selected shipping method is unavailable for a particular product or destination, Ventoscent may contact the customer regarding available shipping options.

Shipping Delays

While we make every reasonable effort to process and ship orders on time, occasional delays may occur due to circumstances beyond our control, including:

• Carrier delays.
• Severe weather.
• Customs inspections.
• High seasonal demand.
• Natural disasters.
• Transportation disruptions.
• Incorrect shipping information.
• Events beyond our reasonable control.

We appreciate your patience should these situations occur.

Incorrect Shipping Address

Customers are responsible for providing an accurate and complete shipping address.

If an incorrect or incomplete address is provided:

• Delivery may be delayed or the package may be returned by the carrier.
• Address changes cannot be guaranteed once an order has been shipped.
• Additional shipping charges may apply if reshipment is required.
• Any carrier or return fees may be deducted from an eligible refund where applicable.

If you notice an error in your shipping information, please contact us immediately after placing your order.

Lost or Damaged Packages

If your package arrives damaged, please contact us within 7 days of delivery.

Please include:

• Order Number.
• Photos of the damaged product.
• Photos of the shipping packaging.
• A brief description of the issue.

If your tracking information shows “Delivered” but you have not received your package, please first check with household members, neighbors, your building management, or the shipping carrier.

If the package still cannot be located, please contact our customer support team for assistance.

Multiple Shipments

Orders containing multiple items may be shipped separately depending on inventory availability, product type, or fulfillment location.

If applicable, separate tracking information may be provided for each shipment.

Customers will not necessarily receive all products in an order at the same time.

Customs, Duties & Taxes

International shipments may be subject to customs duties, import taxes, VAT, brokerage fees, or other local charges imposed by the destination country.

Unless otherwise stated during checkout, these charges are the responsibility of the customer.

Ventoscent does not control customs processing times or the fees imposed by destination authorities.

Customers are responsible for ensuring that ordered products can legally be imported into their destination country.

Refused or Undeliverable Orders

If an order is refused by the recipient or returned because delivery could not be completed, applicable return shipping fees, customs charges, carrier fees, or other non-refundable costs may be deducted from any eligible refund.

Orders returned because of an incorrect or incomplete address may also be subject to additional shipping charges if reshipment is requested.

Holiday Shipping

During holidays, major promotional periods, and other high-volume shopping seasons, processing and shipping times may be longer than usual due to increased order volumes.

We recommend placing holiday and event-related orders early whenever possible.

Contact Information

Ventoscent

Customer Support Email: [email protected]

Customer Service Phone: +1 (000) 000-0000

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (Eastern Time)

Business Address:

123 Business Avenue, Suite 100
New York, NY 10001
United States

If you have any questions regarding shipping, delivery, tracking, or your order status, please contact our customer support team. We’re always happy to assist you.